Massage Therapy Soft Skills: Essential Abilities for a Successful Career

As career consultants and psychologists, we are frequently asked about the crucial attributes needed for success in various professions. While the technical skills required are often well-known, the importance of ‘soft skills’—interpersonal and personal attributes—is sometimes overlooked. Drawing on our experience, we’ll delve into one specific profession today: massage therapy. This article is designed to illuminate the importance of massage therapy soft skills for those interested in the field.

Understanding Massage Therapy

Massage therapy, as a discipline, comprises numerous techniques used to manipulate the body’s muscles and tissues. Its benefits are manifold, ranging from stress relief and relaxation to rehabilitation from injuries and alleviation of chronic pain1. However, becoming a successful massage therapist involves more than just mastering these techniques. Interpersonal skills, empathy, communication, and personal attributes such as patience, dedication, and professionalism are equally, if not more, significant for success in this field.

The Importance of Soft Skills in Massage Therapy

Why are these soft skills important? The answer lies in the very nature of massage therapy. It is a personal, hands-on service that requires close interaction with clients. A study conducted by the National Certification Board for Therapeutic Massage and Bodywork revealed that the most successful therapists are those who are able to create an atmosphere of comfort, trust, and safety2. Clients must feel at ease to fully benefit from the therapy, and this requires a high degree of empathy and communication skills from the therapist.

Essential Soft Skills for Massage Therapists

Let’s delve deeper into the vital soft skills of a massage therapist.

Communication Skills

One of the most important soft skills a massage therapist can have is communication. Effective communication allows the therapist to understand the client’s needs, expectations, and any concerns they may have3. It involves active listening, clarity of expression, and non-verbal cues.

Active listening is about truly understanding what the client is saying and responding thoughtfully. It also involves asking the right questions to gather the necessary information to create a customized treatment plan for each client. Clarity of expression is equally important, allowing therapists to explain procedures, treatments, and aftercare instructions clearly and effectively. Non-verbal communication includes eye contact, facial expressions, and body language.


Massage therapists often work with individuals in pain, and being empathetic can make a significant difference in a client’s experience4. Empathy allows a therapist to understand and share the feelings of the client, which can help in developing an effective treatment plan and creating a safe and comfortable environment.


A high degree of professionalism is required to succeed in any career, and massage therapy is no exception. Professionalism involves a range of behaviors and attitudes, including punctuality, respect for clients and colleagues, adherence to ethical standards, and continuous professional development5.


Due to our practical knowledge, we recognize that patience is a fundamental soft skill in massage therapy. A massage therapist often works with clients who are in pain or dealing with chronic conditions. Progress can be slow, and clients may feel frustrated or discouraged. A patient-therapist can provide reassurance and support, helping the client understand the process and keep them motivated.


In the field of massage therapy, being flexible and adaptable is paramount. Every client is unique, with different needs, preferences, and comfort levels. A therapist must be flexible enough to adapt their techniques and approach to meet these diverse needs6.

Developing Soft Skills

Given the importance of these skills in the profession, how does one go about developing them? Here are a few suggestions.

Seek Feedback

Seeking feedback is an excellent way to develop your soft skills. Constructive feedback can reveal areas of improvement that you might not have noticed. It can also help reinforce positive behaviors and habits.

Reflective Practice

Reflective practice is the process of analyzing your own actions and decisions to improve your professional skills. This is particularly beneficial for developing soft skills as it allows you to assess your interactions with clients and colleagues and consider alternative approaches7.

Continuous Learning

Soft skills, like any other skills, can be improved with time and practice. Enrolling in workshops, seminars, and courses that focus on communication, empathy, professionalism, and other related areas can be of great value.

Practice Mindfulness

Mindfulness involves being fully present and engaged in the current moment. It can help improve communication skills, empathy, and patience. Research indicates that mindfulness can significantly improve therapists’ ability to form therapeutic relationships with their clients8.

Conclusion on Massage Therapy Soft Skill

Being a massage therapist requires a balance of technical knowledge and interpersonal skills. Drawing on our experience, we can affirm that the successful massage therapist isn’t the one who simply applies techniques proficiently, but rather the one who can connect with their clients, creating an atmosphere of trust and relaxation. A therapist who exhibits professionalism communicates effectively, demonstrates empathy, patience, and flexibility is more likely to have satisfied clients who return for future services and refer others. In a profession that is as personal and hands-on as massage therapy, these soft skills are the key to success.

Remember, soft skills, like technical skills, can be learned and honed over time. Continuous learning, reflective practice, and mindfulness can go a long way in developing these essential capabilities. As you embark on your journey to become a massage therapist or refine your existing practice, remember the importance of these skills and dedicate time to nurturing them. Your clients and your career will be better for it.


  1. (Field, T. (1998). Massage therapy effects. American Psychologist, 53(12), 1270.)
  2. (Boulanger, K., Campo, S., Glanville, J. L., Lowe, W., & Yang, J. (2008). Massage therapy and quality of life in osteoarthritis of the knee: A qualitative study. Journal of Alternative and Complementary Medicine, 14(3), 353–359.)
  3. (Jensen, G. M., Gwyer, J., Shepard, K. F., & Hack, L. M. (2000). Expert practice in physical therapy. Physical Therapy, 80(1), 28–43.)
  4. (Flickstein, A. (2006). The integration of structural and somatoemotional bodywork. In D. G. Alterowitz (Ed.), Fascia: The tensional network of the human body (pp. 293–298). Churchill Livingstone.)
  5. (Jensen, G. M., Gwyer, J., Shepard, K. F., & Hack, L. M. (2000). Attributes of a professional physical therapist. Physical Therapy, 80(1), 28–43.)
  6. (Beck, M. F. (2010). Theory & Practice of Therapeutic Massage (5th ed.). Milady.)
  7. (Schön, D. A. (1983). The reflective practitioner: How professionals think in action. Basic Books.)
  8. (Kabat-Zinn, J. (2003). Mindfulness-based interventions in context: Past, present, and future. Clinical Psychology: Science and Practice, 10(2), 144–156.)
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Editorial Team
Editorial Team

Our editorial team is composed of a diverse dedicated professionals, including psychologists, career counselors, human resources professional, and career coaches, all of whom possess a wealth of experience and knowledge in their respective fields. We are committed to delivering the most relevant and up-to-date content to help you navigate the ever-evolving landscape of today’s workplace. You can read more about us in "About Us"

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